On October 5, 2017, Johnson Controls and Cruatech Technology, LTD entered into a partnership agreement for the Proximex Surveillint Enterprise and Essentials products. Cruatech Technology, LTD is a Software Engineering Company that builds integration modules and interfaces for Physical Security, Energy Management, IT and Business Intelligence systems. This agreement expands the partnership between Proximex and Cruatech that began in 2010 with integration and software services. Through this work they have developed extensive expertise with the Proximex Surveillint platform giving them a complete view of the system.
With this partnership and effective immediately, Cruatech Technology, LTD will offer migration services to help customers transition to an alternative PSIM technology of the customer’s choice. They will work with you to understand your Surveillint installation and target PSIM. With knowledge of your application, Cruatech’s development and application experts will propose services to aid with the successful migration to the new PSIM environment.
In addition starting June 1, 2020, Cruatech will provide software support for Proximex Surveillint 8.0 and 8.1 until at least May 31, 2023 with a valid Software Support Agreement (SSA). To be eligible to participate in this extend software support opportunity, you must have an active SSA with Johnson Controls through May 31, 2020 and contact Cruatech to extend the SSA under an independent agreement. Customers are encouraged to migrate to Proximex Surveillint 8.1 prior to May 31, 2020, when all support for 7.1 ends, joining the obsolete status of all prior releases.
Under the agreement, Cruatech can:
- Provide phone support for software questions and issues
- Develop patches for critical core software bugs or integration modules
- Update and test existing integrations and interfaces between Surveillint and other systems
- Add enhancements for new functionality to an existing integration module (The feature set of the base software cannot be enhanced under this agreement.)
- Create new integration modules between Surveillint and other systems
For more information about updating to Proximex 8.1 or to renew your Software Support Agreements (SSA) with Johnson Controls, contact your Proximex Partner or Proximex account team at Sales@proximex.com or +1 (408) 215 9000.
To discuss a migration strategy to an alternative PSIM technology with Cruatech Technology, LTD, contact David King at firstname.lastname@example.org or
+ 353 1700 7579.